سياسة الاسترجاع

We thank you for choosing Electronic to purchase your favorite remarkable products and we are pleased to serve you. Sometimes you may change your mind regarding the products you purchased, no problem. We at Asawer Store will do our best to make the return or exchange process as simple and smooth as possible. We have facilitated the return or exchange process through the following procedures: Return or exchange policy period: When you wish to exchange or return the product, you must contact us first. The customer has the right to return the product within 3 days, provided the product is intact and unchanged, and the customer bears the full shipping costs (from 35 to 70 SAR) depending on the product, and the product cost will be refunded to the customer within 14 working days. The customer has the right to exchange the product for another product before the shipment is sent. After the shipment is sent, the exchange can be made within 5 working days, and the customer bears the full shipping costs and any price difference if applicable. If the product is defective or does not match the specifications set at the time of purchase, the customer has the right to exchange or return the product within 5 days, and in this case, the customer must send proof of shipping costs including: tracking number – shipping method – and cost. The customer can then receive a full refund. Products included in discounts and offers are not exchangeable or refundable, except in cases of product defect, see: Article 4 of the return and exchange policies. Returns or exchanges are not accepted in the following cases: – No return is accepted after 3 days from the date of receipt, and no exchange after 5 days. – If the product has changed from its original condition for any reason. – If used beyond the purpose of testing. – Products manufactured upon the customer’s request according to specified specifications. – Damaged products due to alcoholic materials such as perfumes, creams, oils, etc., are not accepted for return. Please note that chocolates are not accepted for return to preserve the product’s safety and quality. If the product has been shipped and the customer did not receive it or did not respond to the shipping company or delivery representative, and did not contact us to return or resend the product within a maximum of 3 days from the date of the delivery attempt, Asawer Store disclaims responsibility for the shipment from any damage that may occur in the warehouses of shipping companies or for its loss.